We are OPEN!!
Thank each and every one of you – our valued guests – for your loyalty and understanding. We have missed you!
We understand that this time of uncertainty is raising many questions for our guests. We have tried to answer some of your questions here, but if you need any further information then please call us on +442890 442080 or email email@example.com.
I have a room booked but due to COVID-19/travel restrictions I need to cancel, can I have a refund?
FOR DIRECT BOOKINGS: If your reservation was booked as a flexible rate, this can be cancelled or amended free of charge up to 24 hours prior to arrival. Normally we cannot change our pre-paid, non-refundable rates, however, in light of the exceptional circumstances we can move your booking to an alternative date in 2020 without penalty. Please note different room rates may apply depending on the stay period.
FOR RESERVATIONS MADE VIA AN AGENT OR THIRD PARTY: Please contact the agent/online booking system that you booked with.
FOR GROUPS: If you were due to stay before the end of November 2020 we will modify your group reservation free of charge, as long as the new booking takes place within 12 months of the original booking. A rate difference may apply depending on the new dates. For further information please contact us directly.
I booked a Murder Mystery Event/Cocktail Masterclass – can this go ahead?
We are awaiting updates from the government in relation to social distancing and the maximum number of people who can get-together. In the short term, this will affect cocktail masterclasses and murder mystery events. Please contact us directly if you need to change your event dates.
When is The Bar open?
Our bar is open from 4pm – 11pm Sunday to Friday with food service from 5-9pm. On Saturdays our bar is open from 12 noon -11pm, with food service available from 12 noon to 9pm. Table service and social distancing measures are in place in line with the latest government directive. Unfortunately you can’t come in for drinks only – food must be ordered.
When is The Restaurant open?
The Restaurant will be open daily for breakfast for hotel guests from 7am – 10am Monday to Friday, and 7am-11am Saturday and Sunday, with a full ‘a la carte’ menu available.
The Restaurant is open for dinner on Friday & Saturday 5pm to 10pm. Pre bookings are essential.
Room Service is also available for our hotel residents. We will continually monitor our food and beverage service in accordance with government recommendations.
What are the cleaning procedures at the hotel?
We have been accredited as ‘Good to go’ – in collaboration with Visit Britain and Tourism NI. “We’re Good To Go” means that we have been checked and can prove our implementation of governmental and public health guidance relating to the current coronavirus pandemic. We have also secured the AA ‘Covid Confident’ mark which assures our guests that we have all the necessary assessments, procedures, training and safety measures in place to operate safely. The situation is ever-changing and we are continually reviewing our procedures in line with governmental updates. We have always maintained the highest standards of cleaning and hygiene, and we are strictly adhering to government advice and continually monitoring protocols in line with ongoing updates.
All areas of the hotel will be thoroughly deep-cleaned and sanitised several times throughout the day; with particular attention on ‘high touch areas’ such as door handles, elevator buttons, and reception desks. You’ll see lots of sanitisation stations, social distancing markers, and other preventative measures to ensure the safety of everyone on the property.
We always aim to give the warmest of welcomes and we’re proud to be known as the friendliest hotel in the city. For the time-being, we will have reduced contact on check-in, and while we may be following social distancing guidelines, please remember we are always here to help you!
What tourist attractions, bars, and restaurants are open in Belfast?
Many of Belfast’s shops, facilities and visitor attractions are open again. For more information on Belfast re-opening visit www.visitbelfast.com. If there is a specific restaurant, bar or venue that you are interested in, please contact them directly for the latest update. Our concierge team at the hotel can also help: please call us on +442890 442080.
Is Car Parking available at the hotel?
We offer valet parking in a secure, enclosed car park for £25 per night. Please pre-book car parking prior to arrival as spaces are limited. In the short-term, our guests have the option to use valet-parking or self-park. The cost is the same for valet parking or self-parking.
We remain vigilant and will continue to follow advice and monitor the situation very closely. THANK YOU so much again for your support and we look forward to seeing you soon!
For updated information on COVID-19 please refer to https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public or your local health authority.