We are OPEN!!
Thank each and every one of you – our valued guests – for your loyalty and understanding. We have missed you!
We understand that this time of uncertainty is raising many questions for our guests. We have tried to answer some of your questions here, but if you need any further information then please call us on +442890 442080 or email email@example.com.
I have a room booked but due to COVID-19/travel restrictions I need to cancel, can I have a refund?
FOR DIRECT BOOKINGS: If your reservation was booked as a flexible rate, this can be cancelled free of charge for bookings made until the end of July 2020. Normally we cannot change our pre-paid, non-refundable rates, however, in light of the exceptional circumstances we can move your booking to an alternative date in 2020 without penalty. Please note different room rates may apply depending on the stay period.
FOR RESERVATIONS MADE VIA AN AGENT OR THIRD PARTY: Please contact the agent/online booking system that you booked with.
FOR GROUPS: If you were due to stay before the end of October 2020 we will modify your group reservation free of charge, as long as the new booking takes place within 12 months of the original booking. A rate difference may apply depending on the new dates. For further information please contact us directly.
I booked a Murder Mystery Event/Cocktail Masterclass – can this go ahead?
We are awaiting updates from the government in relation to social distancing and the maximum number of people who can get-together. In the short term, this will affect cocktail masterclasses and murder mystery events. Please contact us directly if you need to change your event dates.
My gift voucher is about to expire – can this be extended?
Yes – we are offering a 3 month extension on gift vouchers. For example, if your voucher was due to expire at the end of May, this will be extended to the end of August. Please email firstname.lastname@example.org to arrange for your extension.
When will The Bar and Restaurant be open?
Initially, our bar will be open for residents only from 3pm – 11pm Sunday to Thursday and 12noon -11pm Friday and Saturday, with table service and social distancing measures in place in line with the latest government directive. Unfortunately you can’t come in just for drinks – food must be ordered.
The Restaurant will be open daily for breakfast for hotel guests from 7am – 9.30am Monday to Thursday and 7am-11am Saturday to Sunday, with a full ‘a la carte’ menu available. Please note there will be no breakfast buffet.
We are hoping to open The Restaurant as soon as we can for both hotel guests and non-residents.
Room Service will be available for our hotel residents.
Our menus and food service periods may be slightly limited so that the menu can be produced in a safe manner in the kitchen. We will continually monitor our food and beverage service in accordance with government recommendations.
What are the cleaning procedures at the hotel?
We are officially ‘Good to go’ – this industry standard mark shows that we can prove our implementation of governmental and public health guidelines relating to coronavirus.
Your safety, well-being and security and that of our team is of the highest importance to us. We have always maintained the highest standards of cleaning and hygiene, and we are strictly adhering to government advice and continually monitoring protocols in line with ongoing updates.
All areas of the hotel will be thoroughly deep-cleaned and sanitised several times throughout the day; with particular attention on ‘high touch areas’ such as door handles, elevator buttons, and reception desks. You’ll see lots of sanitisation stations, social distancing markers, and other preventative measures to ensure the safety of everyone on the property.
We always aim to give the warmest of welcomes and we’re proud to be known as the friendliest hotel in the city. For the time-being, we will have reduced contact on check-in, and while we may be following social distancing guidelines, please remember we are always here to help you!
What tourist attractions, bars, and restaurants are open in Belfast?
Many of Belfast’s shops, facilities and visitor attractions are opening their doors again. For more information on Belfast re-opening visit www.visitbelfast.com. If there is a specific restaurant, bar or venue that you are interested in, please contact them directly for the latest update. Our concierge team at the hotel can also help: please call us on +442890 442080.
Is Car Parking available at the hotel?
We offer valet parking in a secure, enclosed car park for £25 per night. Please pre-book car parking prior to arrival as spaces are limited. In the short-term, our guests have the option to use valet-parking or self-park. The cost is the same for valet parking or self-parking.
We remain vigilant and will continue to follow advice and monitor the situation very closely. THANK YOU so much again for your support and we look forward to seeing you soon!
For updated information on COVID-19 please refer to https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public or your local health authority.